Customer Service
Returns
Our goal is to offer you a great and unique shopping experience. Therefore we are happy to provide you with an easy and customer-friendly return solution.
For all our EU-customers (including Switzerland, excluding Canary Islands) we are offering a free return shipping service. You can access this by clicking on one of the links below. After completing the form with the required details you will receive an email with a free return shipping label and instructions on how to use it. This service is only available 6 months from the day of delivery. For any further queries regarding this service please contact our customer service team.
Please first select your country from the upper right corner prior to requesting your return label. Click here to print a Return Label.
For returns from non-EU Countries (excluding Switzerland), Canary Islands or any other international returns, please contact our customer service directly. We are happy to help you! Contact details: +44 (0) 204 525 3604 or via mail: information@runningwarehouse.eu.
Contact details: +44 (0) 844 4990 807 or via mail: information@runningwarehouse.eu.
Our customers have the right to terminate the contract within a extended period of 30 days without having to state any reasons in writing (i.e by letter, telefax, e-mail) or - if you receive the products before the deadline - by returning the products. German customers may return products up to 100 days from the purchase date without reason.
For International shipping (non EU) the costs for exchanges or refunds where Running Warehouse Europe is not at fault are paid by the customer. When returning the products, please also include the invoice or a copy of the invoice to allow us to accurately process the return. Please include a note stating if you would like a refund or an exchange. In general the refund will be credited in the same way your payment was made. For details and exceptions please see our Terms and Conditions or contact us at information@runningwarehouse.eu.
When returning the products, please also include the invoice or a copy of the invoice to allow us to accurately process the return. Please include a note stating if you would like a refund or an exchange. In general the refund will be credited in the same way your payment was made.
Please note: PayPal refunds made more than 60 days after the original payment are considered new payments and regular PayPal fees for receiving money will incur. Running Warehouse Europe will refund the value of the product returned; the total amount of money received will reflect the refund less any PayPal fees.
Please do not damage the original shoebox when returning NEW or UN-WORN shoes for credit or a refund. We cannot re-sell shoes without the manufacturer's original box in new condition. The shoes must not be worn outside and must be in as new condition. Please send the shoes with a note stating if you would like credit or an exchange.
- RWE apparel must be returned unwashed, unworn, & clean, with original tags still attached.
- Apparel that has been worn or washed, or is dirty (includes make up, dirt, and other marks), cannot be returned or exchanged.
Accessories can be returned for full refund or exchange if the product is in brand-new condition. The original tags and packaging must be intact.
If an item in your delivery turns out to be defective, you can send it back to us. The estimated process typically takes 10-12 business days (including delivery time if the item needs to be sent to the manufacturer). Please note that the process may vary for specific products. Deliveries from non-European countries may take a few days longer because of longer transit times.
No guarantee is provided for damage or defects resulting from improper use, operation, storage, negligence or incorrect care and maintenance, overuse or improper repair performed by an unauthorized service representative.
For questions on returns please contact customer service information@runningwarehouse.eu or call +44 (0) 844 4990 807.
Please send your package, including a brief note explaining the exchange or return, via a prepaid trackable method to ensure a safe and traceable delivery to:
Running Warehouse Europe - Returns
Am Ziegelplatz 15
77746 Schutterwald
Germany
- Please contact us about return procedures for any product you deem to be defective.
- All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer's defect, normal wear and tear, or misuse.