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Our Guarantees

Accurate Orders Guarantee

Our primary goal is to make sure our services secure the confidence and trust of all Running Warehouse consumers. Part of that security includes a special guarantee that sets Running Warehouse apart as the industry leader in customer satisfaction. We guarantee that the items shipped to you are exactly what were on your order. If the products, as entered into our computers, are not what's shipped to you, we'll promptly correct the problem and refund 20% of the price of any incorrect items up to 20 €. Running Warehouse will do everything possible to make sure your order has been entered correctly. Miscommunications, misunderstandings or data entry errors are not covered under this guarantee. Orders can be confirmed via phone, e-mail or fax. In addition to free return shipping we will take all reasonable steps to correct any other problems.

Further, the guarantee does not cover delays resulting from back orders or package delivery problems (UPS, FedEx, La Poste, Deutsche Post/DHL, etc). This service applies to replaced items only. Any items not returned, or returned for a refund rather than a replacement, do not qualify for the guarantee. We hope this guarantee will add to the enjoyment and ease of your Running Warehouse Europe mail order experience

Low Price Guarantee

  • If at the time of purchase or within 14 days after your purchase you find the exact same product at a store in Germany or France for a lower price Running Warehouse will reimburse you for the difference in price.
  • The Low Price Guarantee applies to all new products that you are intending to purchase or that have been purchased at Running Warehouse with a shipping address in Germany or France.
  • You can claim LPG credit, if you (the end-user) found an identical product with the same European Article Number or product code, that is new, undamaged, and packaged in its original packaging for a lower price than you had purchased at Running Warehouse. The exact same product (same color, size, grip size, style, version, model) must be available at the time of claim for the lower price.
  • The product must be available at an authorized dealer (retail store, online-shop or mail-order company) in Germany or France for the lower price at the time of your claim. Private persons do not qualify as an authorized dealer.
  • LPG will not be given on purchases made by other businesses.
  • If the purpose of your purchase at Running Warehouse is to resell the product (as a retailer, online-shop or a private party) the LPG does not apply. Also, you may not claim LPG credit for products that are sold illegally in Germany or France (e.g. product piracy), and products that are sold as a bundle or a package.
  • Products that are being offered as part of a clearance sale, liquidation sale, or auction, as well as collection items do not count as a "comparison item".
  • The lower price must be a published price available to any customer, and not only to specific groups, e.g. club members, members of certain companies or certain retailers, or participants in bonus programs. Products offered at a team/quantity discount, with an individual rebate, as a sample, as a review item or with certificates do not count as comparison items.
  • Price comparisons are performed by comparing the published product price both at and the store you are comparing prices with.
  • Price comparisons need to include the purchase price including sale discounts. Certificates and credits from prior purchases may not be included.
  • Credit will be issued usually within 48 hours after we have received and verified your LPG claim. Your credit will be deducted from your next order. Your credit will expire if not used within the next 90 days. If you wish to receive a refund, it will be paid using the same payment method used for the original payment.
  • Running Warehouse reserves the right not to issue a credit, if we suspect a fraudulent intent.
  • In case of erroneous pricing, especially typing errors, the correct price will be decisive.
  • Running Warehouse reserves the right to change the terms and conditions or to terminate the LPG.


Running Warehouse provides fully authorized product warranty coverage. Running Warehouse is liable for defects in accordance with the respective legally applicable regulations, particularly section 434 et seq. BGB. Guarantee only exists with regard to the goods shipped by Running Warehouse if this has been expressly stated in the order confirmation of the respective product. Starting with the delivery, the time bar for rights to claim damages for any defects amounts to 12 months for companies and to 24 months for consumers.


All shoes sold by Running Warehouse have a manufacturer's warranty. Defective shoes will be replaced by the manufacturer. Shoes that have been damaged beyond normal wear and tear will not be replaced.

If your shoes qualify for warranty replacement please send your shoes including name, address, phone number and date purchased along with an original invoice and including a brief note explaining your warranty claim to:

Running Warehouse - Returns
Am Ziegelplatz 15,
77746 Schutterwald

Shipping and handling fees are not refundable.